Cigarette Case

Start a Return: Click here to start a return for U.S. orders and generate a prepaid label.

• When using our prepaid label the cost of the label will be deducted from your refund.
• Online and phone purchases can also be returned in store, in accordance with our policy.
• Need an exchange? Follow steps above and let us know the items you would like to exchange for.

U.S. Return and Exchange Policy

Milworks gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of original purchase. If you live in Milwaukee WI for your convenience, online and phone purchases may be returned to the Milworks store. Refunds will be made in the form of the original payment. All apothecary, masks, altered apparel or final sale items cannot be returned or exchanged.

Returning or Exchanging a Gift

 Click here to start a return for U.S. orders and generate a prepaid label.

• When using our prepaid label the cost of the label will be deducted from your refund.
• Once we receive your return, we will refund the purchase amount to a Milworks E-gift Card.
• In stores, requests to return or exchange merchandise received as a gift must be accompanied by a gift receipt. We will refund the purchase amount to a Milworks Gift Card.
• Need an exchange? Follow steps above and let us know the items you would like to exchange for.

International Return and Exchange Policy

Milworks gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for delivery that shipped to a international address for a full refund or exchange within 30 days of original purchase. Refunds will be made in the form of the original payment. All apothecary, masks, altered apparel or final sale items cannot be returned or exchanged. Please send all returns to this address

Milworks - Returns
143 N Broadway St 
Milwaukee WI 53202

Please note that you will still be responsible for any international return shipping fees and original shipping charges.

Shipping Details

• Orders under $100 Ground shipping (4-10 business days) $8 - available for all orders in the United States. 
• Orders over $100 Ground shipping 4-6 business days - Free - available for all orders in the United States. 
• 2 Day Shipping $25
• Overnight Shipping $45

International Shipping Charges 

• DHL - Rates are calculated at checkout based on your home country. 
• Duties and taxes (including VAT) for your order will be calculated and charged at checkout based on what your home country requires.
• Milworks is not responsible for these charges if they are applied and are your responsibility as the customer.